Comments on: Why Complain? Why NOT Complain?

By: savvysavingbytes

savvysavingbytes — Tue, 27 Mar 2012 21:15:12 +0000

I find it hard to believe that people would not dream of complaining if placed in your hotel situations.

After my ceiling fell in I had to move to a nearby hotel in the middle of the night. So tiny was my room, I felt as though the air conditioner was sleeping in the bed with me. When I complained and expressed my disappointment, I was given a huge suite for the same price where I lived in luxury at my landlord’s expense while he had my apartment repaired.

By: bigcajunman

bigcajunman — Tue, 27 Mar 2012 18:09:10 +0000

Agree completely, if you don’t ask, you don’t get!

By: Frugal Guy With Balance

Frugal Guy With Balance — Tue, 27 Mar 2012 17:31:45 +0000

First folks that don’t complain do a disservice to the rest of the public. To many folks leave tips when service or meals are substandard.

My motto has always been if you don’t ask you don’t get.

I just bought a Dell Computer and noticed a $50 coupon which I had not redeemed. I phoned politely and they told me to pound sand in respectful way. I thought that’s life my fault for missing the coupon and my computer will be delivered in a few days.

I get a call from Dell this morning we would like to redeem that coupon that you had not redeemed. I was floored and my opinion of Dell has soared.

So as I said earlier if you Don’t Ask You Don’t GET!

By: bigcajunman

bigcajunman — Tue, 27 Mar 2012 12:39:31 +0000

Excellent point, never be abusive to the service folks you deal with (I have been on the other end as well, but I am much ruder and thus I didn’t last long in those jobs). It usually is not the fault of the person you are talking to, so show some respect when you talk to folks, you might be surprised what they CAN do for you.

By: Beth

Beth — Tue, 27 Mar 2012 12:36:22 +0000

I’ve worked in various customer services positions and would rather customers let us know they’re unhappy so we can fix the problem.

That being said, there’s a difference between making a reasonable complaint and request for compensation versus abuse and bullying (which, sadly, I’ve faced too.) I say bring the problem to a manager’s attention, but be fair too.

And having worked in a hotel, i can safely say that the people running it would want to know if someone was kicking at doors and waking up guests! I’m sure the other guests on your floor would have thanked you the next day if they had known you had ended their misery