Mutual Fund Order Rejected (again)

My friends at TD Mutual Funds ended my year with a bang, by cancelling a Mutual Fund order that I had put in for my son’s RESP Account. You remember the last time I tried to do this, I ran into issues that my Trading Profile was not up to date, and thus my order was cancelled, well, it happened again, thanks to my Trading Profile (or Risk Profile).

I was following my own end of year advice, trying to put money into my son’s RESP account, and decided it would be prudent to do this on-line, and attempted to by some TD E-series Funds for the account. I put in my orders and in less than an hour an e-mail arrived outlining why my order was refused, my Trading Profile (or Risk Profile was not up to date. The cry of anguish from me could be heard in Orleans.

Transacation Cancelled

Transaction DENIED!!

One of my new goals for this year, is to fight through the red tape, that is set up to stop me from getting what I want, so I dutifully called the number supplied (in the rejection e-mail), and after a bunch of “security questions”, the young man on the phone told me he could help me “update my investing profile”, which allegedly had not been updated since 2007. I could have asked what I was doing last year when “updated my profile” for another account, but I did not.

I then spent 10 minutes answering questions about my investing beliefs and ideas, of which, two of the questions were specific to this investment account (an RESP). Those  two questions were only specific in that it was, “When do you need this money” question, but I suppose they are savings vehicle specific (in an obtuse way).

Was that all that needed to be done? No! My wife also had to go through the exact same interrogation, as the account is jointly held by her and I (for my son). She then had to answer 10 minutes of the exact same questions. After about 1/2 an hour, I was informed that I was allowed to resubmit my mutual fund purchase (yes, I had to resubmit the purchase, they could not simply reuse the rejected request).

What have I learned from this:

  1. I should follow my own advice, and move this account somewhere else, as I refuse to go through this inquisition again.
  2. TD needs to revamp their Mutual Fund Investing profiles to cover all Mutual Fund accounts held by someone instead of forcing folks to keep more than 5 investing profiles up to date (yes, evidently I have 5 investing profiles). Given the questionnaire has 12 questions and only 2 have to do with the specific investment that is the least that can be expected here.
  3. I should re-read my old posts and remind myself how painful these process can be.

A wonderful way to end 2015. For those of you hoping I write less whining and ranting articles this year, sorry, doesn’t look like that will happen.

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Back To School and RESP Time

If your child is starting Junior Kindergarten this week (or next), and you have not opened an RESP for them, can I ask why you haven’t?  Go to my RESP page, and read some of the stories there about how simple it is to open this kind of account, and how helpful it can be (and how much of a pain it can be to extract your money), but if you think your child has a chance of going to a post-secondary program, you need to start saving right now.

CIS Rugby

Those Tuition Fees do fly high like #7 in this photo!

Some provinces are talking about changing their “student loan” system so that there are more grants given out, but I suspect the business of post-secondary education is going to keep out-stripping inflation for a good long time.

I must however warn you off many of the RESP savings systems offered by many of the banks especially those that only allow you to purchase the banks “value added” mutual funds, and yes, there is going to be another rant about this real soon now. Find somewhere that does not have a lot of extra fees, where you can grow the money you get from the government, because it is not going to be enough, to pay for a full education. Interesting that one Insurance company that had a Giraffe as their mascot, seems to have gotten out of the RESP business?

Start saving for that education, if you plan on paying for it, if not, relax and enjoy the upcoming NFL season.

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Really Useful RESP Tips

A while back I was “interviewed” for an article that was supposed to appear in the Toronto Star, and you will be happy to hear that I am turning over a new leaf when being interviewed, I actually prepared for it!

RESP Piggy Bank

RESP’s Are Savings For Your and Your Child’s Future

Previously, if during interviews it sounded like I was talking out of my hat, I was, but things are changing. What happened to the article with the Toronto Star about Registered Education Savings Plans (RESP) I have no idea, but let me give you some of my notes that I had prepared, along with some links to some of my own thoughts on the subject.

  • Remember that there is a $50K Lifetime deposit limit
  • If you only deposit $2500/year, you will be under that limit, so maybe start with a larger lump sum to give it time to grow ?
  • If you miss giving up to $2500 one year, you roll $1000 of that limit to the next year
    Canada education savings grant (CSEG) is typically 20% up to $2500 deposited (can get higher for lower-income families)
  • If one child doesn’t use the money, you can transfer it to other children under the age of 21 (without penalties), but still can be transferred to blood relatives older than 21 ( there will be penalties there).

CLB – Canada Learning Bond

  • Little or no money needs to be deposited to get this, an initial $500 gets put in even if no money is deposited. Most banks are leary to do this, but talk to SmartSaver.org and they will help set things up (in the Toronto Area)

General RESP Advice

  • Start early, get your child a SIN, and maybe start with a larger lump sum to get things going (longer it has to grow, the better for you, remember the rule of 72 ).
  • If I had a chance to do it over again, I’d use a Self-Directed non-mutual fund bound system like TD Waterhouse, Questrade, BMO, etc.,
  • Beware programs that might have penalties on the principal, yes the CESG and CLB can have penalties if the child does not go to school, but you should get the money deposited back (and pay tax on the growth)
  • Invest in a simple couch potato portfolio with Index Funds or Index ETFs, no need to be aggressive here.

Tuition Costs

  • Acadia cost about $3800/term Trent is about $3500/term, so your RESP isn’t going to be able to deal with much more than Tuition costs, there are many many more costs associated with school.
    Most schools will show estimates of how much a typical year might cost (U of Waterloo, Trent and Queens do).

Alternate views

  • A lot of folks think their kids should pay for their education, but even if you only put $50 a pay in, it might help your kids start out? It is free money from the government.

As usual you can peruse my Registered Education savings Plan web page, which has a large amount of information on the topic. If you are interested in interviewing me see the About section of this site for details on this.

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Smartsaver.org RESP: Helping Lower Income Families

Robb Engen from over at Boomer and Echo sent me over an interesting e-mail for a new concept backed by most major banks (and credit unions) in Canada to help children of lower-income Canadians take advantage of the Canada Learning Bond (CLB)  in the Registered Education Savings Plan (RESP) .

To quote :

More than 1.4 million low-income children don’t receive the government education funding they’re eligible for because they don’t have a Registered Education Savings Plan (RESP). In fact, in Ontario, only 31% of children who qualify for the Canada Learning Bond (a contribution of up to $2,000 towards future education) – have received it. Launched today*, a new online application at www.SmartSAVER.org is designed to help Canadians open RESPs and access the Canada Learning Bond for their children.

*- where today was January 26th, 2015

While these numbers don’t surprise me, they do worry me, because my opinion is education empowers folks, and gives them choices. The more money lower-income families can accumulate to help their kids have the chance to attend post-secondary programs, the better it is for the economy.

The official announcement from The Omega Foundation states:

In a joint initiative, BMO, Meridian, RBC Royal Bank, Scotiabank, TD and Vancity have come together to support SmartSAVER, committing to establish RESPs for lower-income families with no fees and no minimum contribution to help them access the federal government’s Canada Learning Bond. Families can apply for the Canada Learning Bond through SmartSAVER’s online application form in less than 10 minutes and choose any of the six participating credit unions and banks to establish their RESP with $0. The user-friendly application is supported in five languages (English, French, Spanish, Mandarin and Punjabi).

From what I can read the SmartSaver looks to be very helpful for lower-income families, that Banks will overlook (in terms of RESP clients):

SmartSAVER makes it easier for you to start an RESP and receive the Canada Learning Bond by only working with RESP providers who provide the most flexible kind of plan: an individual RESP that has:  No account set-up, enrolment or annual fee; and No minimum contribution requirement.

Graduates Moving

A Post-Secondary Program Gives Kids Options in Life.

So the service helps lower-income families with kids at least have access to the CLB funds available to them, without having to make any deposits, which sounds like a good idea (to me). Even if the families could spare $10 a pay to put money into this, there would be a great deal more money available, to allow their kids to have a choice to go to post-secondary schooling or not. If the family is unable to put any money into the account, they will continue to accumulate funds, from the CLB.

The program has been running as a pilot in Toronto, so this is an expansion on that initial start up project. Many interesting things were learned from that program including the fact that many bank branches and their representatives were not even aware of the CLB (I can attest to that problem, I ran into it myself at my local TD Branch).

I note there are no claims about growth and any of that, simply a statement that the program is to help folks set up RESPs to get access to the CLB (and any other funds that are available to lower-income families). My wife tried out the interface and was impressed with how it all worked as well (as I said we already have RESPs, and I don’t think this program is aimed at me).

This looks to me like a good program, that will help many more folks get the funding they need to empower their kids, and give them more options in life.

BCM Caveat: with this (and all financial programs)  it is important to read the Terms and Conditions on the web site, always make informed financial decisions.

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RESPs are too Hard for Mommies

This is what I keep seeing and reading, and it makes me (as a father of 3 smart, sophisticated young ladies, and a wife who is much smarter than me) absolutely irate. The dumbing down of most things (OK everything) is annoying enough, but the portrayal that Mothers and Parents (in general) can’t understand a simple financial idea like an RESP is insulting.

The case in point I am displeased with is Giraffe and Friends RESP, which is an insurance company that is offering a Guaranteed Growth RESP (and also insurance for children). This company has been getting a lot of Mainstream Media play and many financial bloggers seem to think that it is a godsend for families.

Giraffe

What’s an RESP?
Photo Courtesy kraifreedom at FreeDigitalPhotos.net

Let me be clear, “Giraffe Feces“.

They are simply selling an RESP Bond Fund, with insurance thrown in, which most families can easily set up themselves.

When did RESPs get complicated? You get a Social Insurance Number for your child, and you set up the RESP with your favorite financial institution, you do a little research, beforehand and there you have it. Evidently it is much more complicated than that, as the Giraffe and Friends site explains:

We use direct, simple language. We take the worry out of big decisions by giving you all the information like our frequently asked questions you need to make the right choice for your family. We want you to understand how your savings work so you can feel confident, not confused. giraffe & friends is online, and our mission is to be so easy that you can set up your child’s RESP during a single naptime.

Is it just me, or is this someone being condescending  to the consumer? When I read “…simple language…”, I get the feeling someone is calling me Simple (but then again, I am also known for being a hot-head).

Another question that arose after seeing this was when did RESPs become risky? The site makes the statement:

A giraffe & friends RESP is for parents who don’t want to take chances with their children’s education savings. There’s enough uncertainty in the world.

  • Your personal savings are 100% guaranteed to grow, no matter what happens out there in the stock market jungle.
  • We go a step further by offering insurance for YOU, the parents. So if the unthinkable happens like a death or permanent disability, and you can’t make your RESP contributions, giraffe & friends will still meet your RESP goal.

What kind of growth are we talking about here? I couldn’t really find a lot of information about what growth meant, but the guarantee seems to be a 2% growth per annum, but given the government kicks in 20% every year in CESG, for your first $2500 deposited each year (more possible depending on your income), is this on top of the kick in? (I hope so).

To those folks out there clutching their stuffed animals reading this, you do realize you can buy GICs, or set up a savings account type RESP that will never lose money as well, right? The FAQ on the site says they invest your money in Bonds mostly, ” We back your RESP with dependable Canadian government and corporate bonds as well as a small percentage of equities.“, you know you can buy Canada Savings Bonds in an RESP too?

The really telling part of the web site is in the Terms and Conditions page, which states:

Except for on-line applications, the Website is provided for informational purposes only, and is not guaranteed to be accurate, complete, or timely. You should obtain appropriate, qualified professional advice before acting or omitting to act based upon any information provided on or though the Website.

It is also important to read the Exclusion of Liability section very carefully as well (as you should with all similar products).

Am I missing something here, is the concept of an RESP something that is causing parents to stay up late at night worrying that they don’t know what to do? I must also give Mrs. C8j her “props” on this, as this article was her idea, and, yes, she does feel insulted by the tone of the service.

Maybe I need to start the Friendly Big Cajun Man RESP fund, and I could get Jerome the Giraffe and Rusty the Rooster to help explain things to folks?

Look up… waaaay up… and now let’s talk about RESPs….

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