Bell Mobility and It’s Cellular Services
Preface: Feel free to treat this as the rantings of an irate Bell Mobility Customer, however, also please note how easy it is to fall into the trap that I did.
I opened my Bell Mobility invoice for the month and saw $40 extra in charges on the actual bill! I was shocked to see the bill and wondered what might have possibly caused this, and it was not obvious what it was, but I finally found the culprit entry:
BLOOP BLOP* $40.00 (* not the actual name of the service)
Not knowing what that service actually was, I then called *611 on my wireless phone and navigated through the many different voice menus in the Bell system to finally reach a real human to ask, “What in the name of Herrod is BLOOP BLOP and give me my money back!”. I could tell by the tone of the person I was speaking to that as soon as the name BLOOP BLOP was mentioned the stone wall went up.
I asked if I could get this charge reversed, the answer I got was, No, we cannot do anything about it, you must call the service provider and cancel it with them. I asked how I could have signed up for this, and the tone I received implied that I must have signed up, and thus it was my own fault for doing this. The conversation disintegrated into a complete waste of time, where the Bell representative made it abundantly clear that it was not her problem, and it was not her job to help me out either (maybe my file also shows that I am imprisoned by a Bell Contract, who knows?).
I asked finally, if I could please have this service blocked from my bill in the future, and the answer I got back was, No sir, we can’t do that. This one sent me for a loop, because Bell is the billing agent here, so for them to stop the service from charging me is dead simple, but they chose not to do it. I thanked the agent for her time (in a terse or possibly rude way, I was not happy, and I do feel badly on how I dealt with the situation), and hung up.
I then called the BLOOP BLOP service number, got a hold of a service person there, who said yes I had signed up for the service, I pointed out that I most assuredly hadn’t, but she assured me that I had, and they had the logs to prove it. My guess is to sign up for this service works in a fashion like:
- You receive a text message on your phone about getting access to cool ring tones and wall paper for your phone and all you have to do is respond to this e-mail.
- If you don’t reply, the service should leave you alone, however, they most likely will resend the message again (and again, and again….).
- If your phone has a twitchy touch screen as mine does, I guess it can accidentally reply to the message (which has happened in the past), and maybe sign you up.
- I believe what happened to me was that I did answer the text message as it said the service was a free trial (OK yes, I am an idiot feel free to kick me when I’m down).
- Once the free trial is over, you are in it, and the only way to get out of it is to call a 1-800 number that you get from Bell, but by then you have already been stung with your first month’s service charges of $40.
I don’t even know what I got for those $40, as I have no fancy ring tones -or- wallpaper on my phone (which this service allegedly supplies to me). The $40 in charges consisted of 4 events that occurred from the service, have no idea what they were, but I don’t seem to have anything to show for them.
Am I happy with Bell right now,No, am I mad at myself,Yes. Will I be more careful in the future,most definitely, and I will look into never signing up for a contract with Bell ever again. I wonder what kind of deal Rogers might give me for my home phone? Rogers actually told me once that I have been a good customer for 18 years and they appreciate my business, Bell Mobility I have been with for over 6 years, and I do not feel appreciated one scintilla.
Just goes to show that allegedly intelligent folks can get duped and fall for a simple “Buy now, pay later” scheme.