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Dude, Where are My Bills?

in Bank, Case Study, On Line Banking

Went to pay my bills on EasyLine this morning and found the following on my Pay Bills page:

Dude, where are my bills?

Normally I would see about 35 different bills that I could pay. Today I wanted to pay my Bell or Telus bills, but they are not to be found.

Contacted TD via Twitter, who then told me to use their antiquated Secure Message system in EasyLine.

Never thought my list of bill payments was something I should keep a backup of ?

After checking my Phone TD Easyline App, more confusion. There seems to be a list of bills there, but it is very old and inaccurate? This one is an interesting one.

Pay My Bills

Dude, just want to pay bills! Where Dude, is TD.

Not Just Me?

Luckily Resolved

Luckily, the problem was resolved, and my bill list seems to have returned. I will make sure I have a backup copy.

Official TD Statement

We have been notified of an intermittent issue with some customer’s Bill Payees and Bill Payment function on EasyWeb. Please rest assured this issue has been escalated with high priority and our partners are working hard to resolve.

Message from TD Support

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