An interesting comment on one of my older posts (the script for customer retention) stated

“…  you’re bottom feeding scum that try to bully everyone for nickels and dimes when you aren’t a top shelf customer to begin with…”.

Comment about negotiating for a better price

I am assuming that if the writer is an actual call center employee, they do not speak for their employers (officially). They could easily have been a troll trying to have a laugh as well.

Throughout that article I stressed the importance of being polite with folks on the phone (my daughter works in a call center and I know how crazy some people can get). Politeness is the key when dealing with service folks. Many times they cannot do anything, but if you are polite they will pass you on to someone who can.

I am glad that this one article keeps getting folks reading, and hopefully getting better deals, but, things are changing out there. My inability to get to the Customer Retention group to get a better deal (Cable and Phone service), I will be trying again, but there is hope.

Media Maven Preet Banerjee says he has had an interesting “deal” proposed to him. He set up Rogers Internet in his new Fortress of Solitude in Downtown Gotham (North), and realized two weeks later that he might need a higher monthly bandwidth limit. Did this cause him to give up? NO! He called and he must have used one of his Jedi mind tricks because they gave him a higher monthly limit and they charged him less for it? (This was not the deal you negotiated).

We Deserve Better Deals

I realize that not all of us have a Fortess of Solitude or Jedi mind tricks to fall back on to get a better deal, but Ellen Roseman wants us to get those better deals (and wants to make sure we don’t get ripped off). If you have a chance to listen to this up beat lady talk, do it! She told some scary consumer stories, but she also gave me hope that we can all get a better deal (if we just stay persistent).

It is your right as a consumer to get the best deal that you can get.

I continue to fight to get better deals. Be polite, but also be firm, if you are a good customer. Why should only new customers get good deals? This is true for all services, not just ISPs, but Banks, and other service providers too. This is a rewrite from many years ago, but still very true.

I have asked this question before, with a similar photo, but I ask again, is this cheap or just frugal.

Yes, I did buy a special implement, to make sure the transfers went well, but is it frugal? It works very nicely for HP Sauce bottles as well. When I start mixing the cereal (i.e. putting “the bottom” of a box of old cereal into a newer box), then I will know I have become my mother.

Another blast from the archives from the year 2008 (just before I was laid off), note how critical I was of the government. Do you have your own Financial Auditor General?

The Canadian Government is a mega-business in terms of size and jurisdiction, and to keep this monster organization in line there is the Office of the Auditor General. Yesterday the Office of the Auditor General put out its 2008 Annual Report, and as usual it is full of many interesting issues with the Government specifically in the area of spending. There are some very interesting comments on User Fees in general and how they have been arbitrarily added by many government agencies without a specific accounting of what the “fee” is for. Interesting reading.

The concept of the Auditor General got me thinking about whether I could stand an audit of kind by a 3rd party of my finances. My answer is I don’t really think so, however it might actually be a great idea to force me and my family to explain some of the purchases and financial decisions that have been made over the past little while. Think of having to explain to someone why I held on to my High Tech stocks for so long? Makes me cringe just thinking about this whole idea, but to me it sounds like a good idea.

I have previously written about the Quarterly Financial Review (which we are almost half way through the second financial quarter) and also about your Financial Resume, and these ideas are great concepts to help families communicate with each other about their current financial status (especially once you have a few reviews under your belt so you can actually compare and contrast quarter to quarter), but I am thinking that maybe these ideas aren’t quite enough. If you add more accountability (pardon the pun) to your Personal Financial Life you may be forced to make more informed decisions (i.e. you are less likely to rely on your “gut” or impulses, if you know you have to explain later to someone why you did what you did).

Any ideas where this kind of “Personal Audit” could be implemented are welcome.

This one is a fun old post that I did in 2013, and I must admit I still do this with Ketchup, Softener and even Cereal Boxes, but is it thrifty, frugal or cheap ?

Is this thrifty? Frugal? Cheap? A while ago I wrote about how I had become my mother and yet I continue to do things like pictured above. What is this a picture of?

When you have bought a new bottle of Fabric Softener but there is still a little left in your old bottle, what do you do?

• Throw the old bottle out and don’t even think about the small amount left because it is insignificant and unimportant?
• Keep attempting to use the old one and then throw it out?
• Do what this picture shows, descanting the remnants of the old bottle into the new bottle?

Do you do this for Ketchup and other condiments?

I have even found a cool universal connection contraption that makes this whole thing much simpler when working with condiments.

Have you ever seen there were only a few Cheerios left in the box so you just dumped them into the new box of Honey Nut Cheerios (thus creating an amalgamation)?

Is this being thrifty, frugal or cheap ?