Again, I had another one of those incidents that makes me wonder why the Service Industries of the world have decided that familiarity is assumed when it comes to dealing with their customers?
I visited a bank that is not my regular branch, but I am dressed for work. I go in, give the young lady (who was no more than 24 years old) my bank card, I log in with it, and suddenly she says, “Hi Alan how are you today?”. I mustn’t have put up my ‘are you seriously talking to someone old enough to be your Father (if not Grandfather) and using his first name?’ look, because the teller kept talking to me with my first name. I think with my grey hair and my age I have at least earned a “Mr. Big Caj” at least once, but no, someone in TD Customer Service thinks calling me by my first name makes me feel more comfortable when dealing with a bank teller.
When did it become OK for people young enough to be my kids to call me by my first name? Yes, in my life there are a couple of young men I allow to call me by my first name but I have known them since they were born, and I have said it’s OK for them to use my first name, but why is it that my first name is suddenly the way to talk to me (especially by someone in a service industry)?
I have ranted about this before with OK My Man, but this one just had me ranting for hours (ask Mrs. C8j, she was tired of it after a while). This young lady with the purple finger nails, more eye liner than Johnny Depp, was told by some idiot that you seem more friendly when you talk to people if you use their first name. I need to update my TD Profile to reflect, call me Mr. Big Caj please!
Am I being unreasonable expecting at least a small attempt at respect from someone in the service industry? At least wait for me to say it is OK to use my first name before jumping all over it.