My CRA Error ERR.021

in CRA, Income Tax

I have spoken about My CRA before, it allows access to your CRA account. The error I received (Error – ERR.021) was shocking. I am now locked out from this with the following screen:

CRA Error ERR.021
Lock Out Error ERR.021 for My CRA account

The access I used was using my Banking Access (i.e. my bank card log in credentials). I have not applied for CERB (as background).

I managed to call the CRA, and was told that someone would call me back about the ERR.021 issue. This would allow me to get access to my account. I was attempting to see what my RRSP room was (as background).

Then I received the following email to the email address I have on file with the CRA.

CRA Email Deletion Message

So now, I cannot log into my CRA account, and I cannot receive emails either. I will receive something using Canada Post, explaining what is going on, and how to fix this issue.

The CBC has posted the following:

Christopher Doody, a CRA media relations representative, said in an email it was meant “as a security precaution in the context of ongoing investigative work, and is not due to a cyber security breach of CRA systems.” He said affected users can expect a letter in the mail with instructions on how to unlock their account.

CRA locks online accounts amid investigation, leaving users worried – CBC

Current Status

Still locked out of my CRA account. Conjecture is that my log in credentials were being sold on the Dark Web. (Feb 17th)

The CRA answered my tweet, with the following:


  • Dewan February 23, 2021, 7:52 PM

    I have also a same error Err.021. Still Waiting to pickup my call its now 2 Hours and no response. Me my wife and my business all have same error showing.

  • David Andrews February 23, 2021, 12:13 PM

    Same issue (I think)… I tried to use my Sign-IN Partner to log into CRA and got the Error—ERR.021 msg. I was on hold with them yesterday (22-Feb-21) for over 3 hours, then out of nowhere, they hung up on me.

    Now I’m hold again (23-Feb-21) for 2 Hrs 40 Mins (as of writing this) and still no operator to tell me what’s going on and why I can’t access my own info on the CRA website…

    • bigcajunman February 23, 2021, 12:17 PM

      I would suspect there will be a letter in Canada Post for you soon? I have heard nothing back, aside from the #Tweet above, stating it will all be great.

      Further sleuthing suggests they may be using data from Google, about “compromised” accounts, however, that info is at best, dated. The password for my account that was allegedly out there, was 4 generations old (i.e. I have changed it 4 times since then).

      Good luck on the phone. ☎️

    • Julie February 23, 2021, 12:27 PM

      I have been trying to get a hold of them for 2 days now as well for ERR.021. However, today it is now ERR.221. I have been on hold for 2 hour and 10 minutes so far. I got hung up on once this morning after 45 minutes. I have tried login in with the CRA login and the Sign-In Partner login with no luck.

      • bigcajunman February 23, 2021, 1:05 PM

        I am still getting 021 as an error. Sounds like this is going to be a while before it gets resolved.


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