An interesting comment on one of my older posts (the script for customer retention) stated
“… youâ€™re bottom feeding scum that try to bully everyone for nickels and dimes when you arenâ€™t a top shelf customer to begin with…”.Comment about negotiating for a better price
I am assuming that if the writer is an actual call center employee, they do not speak for their employers (officially). They could easily have been a troll trying to have a laugh as well.
Throughout that article I stressed the importance of being polite with folks on the phone (my daughter works in a call center and I know how crazy some people can get). Politeness is the key when dealing with service folks. Many times they cannot do anything, but if you are polite they will pass you on to someone who can.
I am glad that this one article keeps getting folks reading, and hopefully getting better deals, but, things are changing out there. My inability to get to the Customer Retention group to get a better deal (Cable and Phone service), I will be trying again, but there is hope.
Media Maven Preet Banerjee says he has had an interesting “deal” proposed to him. He set up Rogers Internet in his new Fortress of Solitude in Downtown Gotham (North), and realized two weeks later that he might need a higher monthly bandwidth limit. Did this cause him to give up? NO! He called and he must have used one of his Jedi mind tricks because they gave him a higher monthly limit and they charged him less for it? (This was not the deal you negotiated).
We Deserve Better Deals
I realize that not all of us have a Fortess of Solitude or Jedi mind tricks to fall back on to get a better deal, but Ellen Roseman wants us to get those better deals (and wants to make sure we don’t get ripped off). If you have a chance to listen to this up beat lady talk, do it! She told some scary consumer stories, but she also gave me hope that we can all get a better deal (if we just stay persistent).
It is your right as a consumer to get the best deal that you can get.
I continue to fight to get better deals. Be polite, but also be firm, if you are a good customer. Why should only new customers get good deals? This is true for all services, not just ISPs, but Banks, and other service providers too. This is a rewrite from many years ago, but still very true.