As I have said before, if you threaten that you are going to leave a service provider, you must be ready to follow through, and with that in mind, my association with Rogers Cable, has now concluded after 32 years of association. During that time, I have seen my monthly TV cable fee go from $18 a month to an astronomical $123.60, which is the final charge I paid this month.
I have regularly called and asked for a lower rate and many times Rogers complied (I even followed my own script once or twice), however, the last time I asked for a cheaper rate, I was told that was as good as it gets for me, and I was going to have to continue to pay this for the foreseeable future.
Was Rogers service terrible? Not really, it had its moments when things went down for no apparent reason, and such, but at the end of it, the cost of the service was the reason I left.
I now have put all my eggs in one basket with Bell Fibe (and I even have my Cell Phone with Bell), which means for the next little while I will have very little leverage to get better deals (as I am locked in for a while as well). Am I confident that the Bell Services will be better than Rogers? I doubt it, although the Internet speed seems a little faster, the TV has a lag in channel changing that I forgot would be there (in an Video over IP model it is inherent), but the price is about $100 cheaper a month, so I really had no choice but to leave Rogers.
I am tired of having to beg for better prices, when I have shown that I am a loyal customer. I am tired of seeing new clients get great deals, while I continue to have to pay much more for the same darn service. I am weary of the whole process, and hope that Bell has not “horn swoggled me” in some fashion with this “great new deal” that I have.
Sometimes you can’t bluff, you must follow through with your threat. In the new year, I believe it will be time to talk to my Bank again, as I am looking at Tangerine and thinking, maybe it is time to exit the TD treadmill of service fees as well, but that is for the new year.
In the new year I will elaborate on the entire episode, including Rogers response when I cancelled my services, it will be worth the wait.