More than once, I have touched on whether it is better to suffer in silence or complain about lousy service. Complain when you feel you have been treated badly. Many years ago, my belief was reinforced that the only people who suffer in silence are martyrs-in-waiting. Then again, Martyrs typically end up being burned at stake. That was Joan of Arc, but you see my point.
We were staying at a hotel in Toronto because my daughter was playing in a basketball tournament. The first night there, we learned that the room we were given had a big noise problem (it faced into the atrium area of the hotel, and the sliding glass door did not close properly). My wife (not a shrinking violet) called and complained. Thus we ended up with a new room (the next day) and complimentary breakfast. Was this suitable compensation for my son not sleeping enough? Not really, but it was better than nothing.
The following night, we had another incident with a drunken woman kicking a door on our floor at 2:30 AM. I complained to the manager, and I seem to have received a discount on our rooms for the weekend.
I would have thought this was the least complaining most people would do, but I have had more than one person comment to me that they would have never complained about these incidents, and all I can think is, really? You would sit there and suffer in silence in a noisy room or when a drunken woman keeps you awake?
The Worst They Can Say is No
If you complain, the worst answer you can get is, “I am sorry, we can’t do anything for you“. Rarely will the person you are complaining to threaten your life (note I say rarely, and once that did happen to me). So why not say something?
Remember I have said before with Free Banking if you do not complain or at least question things, you are going to have to live with your situation (and I question whether you are allowed to complain about it either). Am I out of line with this point of view?