More Blocked Mutual Fund Transactions at TD

Again, I am tripped up by my “investing profile” at TD? Yes, again, due to my Mutual Funds account investing profile was not “up to date” and thus my risky transfer from a Money Market Fund, to a Bond Fund was blocked. What do I mean by blocked? It was disallowed and my money remains in the Money Market Fund.

Transaction Denied

Dikembe must work for TD ?

I sent the following message:

So AGAIN, my transaction in a TD Mutual Fund account is BLOCKED because my “Profile” is not up to date? I was just in my bank branch, having to do the EXACT SAME THING for another Mutual account, yet I must do it again?

Can I do this on-line? If not, why not? My level of frustration with this system is nearing a critical level, and feel that while it is good that you care enough about your customers to ask them about their investing needs, I am also growing weary having to wander into my local branch to update my profile once a year.

I figured I’d hear nothing back, however, I got the following even more frustrating message back, using the secure message feature of TD’s On-line banking interface.

Thanks for connecting with us. I am happy to offer further guidance.

The idea of reviewing your investments once a year is to make sure they still align with the level of risk that you are comfortable with. Since your investment goals and some events in life might have changed, by reviewing your profile, you are reducing the chance of being affected by unpredictable changes.

You can revisit your priprities and review your Mutual Funds Investment profile by calling us at 1-866-222-3456 option 5. A licensed representative will be happy to assist you with your Mutual Funds from the comfort of your home.

I trust this will help. Please let me know if you have any other questions.

How does this address my query? How is this helpful? Telling me that yes, you need to review your investing profile every year seems to suggest my e-mail was not quite understood?

OK, so this has now convinced me, I only have 2 TD Mutual fund accounts left, and I will be closing those, enough is enough.



{ 18 comments… add one }
  • Edward September 22, 2015, 1:54 PM

    Are they eSeries funds? If you bitch loud enough (i.e., tell them you’re taking all your toys and going home) they will give you an unquestioned “God account” where you can do as you wish. My statement in a phone call (once I got a manager on the line) went something like, “Well, I don’t care if it’s policy or not, next time you block a buy or transfer I will be closing all my accounts and going elsewhere.” …That seemed to have fixed things. πŸ˜€

    • bigcajunman September 22, 2015, 2:08 PM

      Good on you! πŸ‘πŸ‘πŸ‘ Yes it has E-series funds, but still seems to be under their “laws of trading”. 😐😐😐

  • My Own Advisor September 14, 2015, 6:34 PM

    Next step = move all assets to a TDDI (formerly Waterhouse) account. Problems solved, all DIY going-forward!

  • kathy waite September 14, 2015, 12:44 PM

    I always feel its to make you talk to them so they can try sell you something!

    • bigcajunman September 14, 2015, 12:46 PM

      I think you are on the mark, even if it is another savings account!

      • Eric September 14, 2015, 1:10 PM

        I’m pretty sure those investor profiles are required by law, as are the updates. Of course the banking lobby helped write the law so the government claims to be protecting Canadians and the banks get another shot at selling you stuff. Some institutions though will let you do those profiles on-line (I believe RBC does) so not everyone is evil!

        After a while though you know that answers to give to get the profile you want, and you just start answering before they’ve finished asking the question. At that point a good salesperson will clue-in, get it done, and get you out – so they can move on to the next client.

        • bigcajunman September 14, 2015, 1:39 PM

          Or better still, just don’t use a “Mutual Fund” account? Just sayin… 🌡

  • Michael James September 14, 2015, 12:23 PM

    Do you think they reset your profile deliberately as a way to try to sell you more expensive funds every year?

    • bigcajunman September 14, 2015, 12:46 PM

      That would be a solid assumption, I think. The longer you are there, the more likely you are to make a rash decision.

  • Bernie September 14, 2015, 10:48 AM

    Sorry to hear of your frustrations. I’ve been going it alone with a discount broker, BMO InvestorLine, since 2008…couldn’t be happier! DIY isn’t for everyone but it isn’t rocket science and most of the “work” is upfront in the selection process. I know Questrade offers commission free ETF trading but I believe they charge $9.95 commissions on mutual funds. I don’t think any of the major brokerages charge commissions on mutuals. I hope your journey into DIY goes well for you!

    • bigcajunman September 14, 2015, 10:55 AM

      I am already most of the way there with my RRSPs, and RDSP with TD Waterhouse, just had a couple of older accounts hanging around, but I think it is time to go.

  • Eric Schultz September 14, 2015, 9:55 AM

    As much as I am guilty of it myself it astounds me how much we put up with when it comes to our banks.

    I think I pestered RBC about the excessive fees Action Direct (or Direct Investing or whatever it was called) for two years before I made the swtich to E*Trade. Though I’m happy once E*Trade became questionable (albeit in the US) I didn’t hesitate to jump ship to Qtrade – and I’ve never looked back!

    If anyone asks me, my advice is Qtrade.

    Now I’ve got to stop talking about doing something about my chequeing account fees and actually do something!!!

    • bigcajunman September 14, 2015, 10:44 AM

      Yeh, we do seem a bit masochistic when it comes to banks (and many service industries).

  • Paul T September 14, 2015, 7:55 AM

    Why not just open a TD Waterhouse account? Same funds, less hassle. (Hey, maybe they should use that as their new marketing line)

    • bigcajunman September 14, 2015, 7:58 AM

      That is pretty much where I am headed, for now. Might check out Questrade too, just for comparison sake.

      • Paul T September 14, 2015, 8:31 AM

        You probably know this, but if you want the e-series funds, TD bank MF account or TDWH are the only two places you can get them.

        • bigcajunman September 14, 2015, 8:49 AM

          Yeh, but I am confident there are ETFs I can use in their stead if I do change to other places.

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