During trying times this is a little harder, especially during tax time or during the Pandemic of 2020, but they will try to answer your tax questions if you get through.
It just might take a while, but be patient.
Lots of folks are calling the CRA right now for many reasons, and I still have a few questions I’d like to clarify before I file my family taxes. It is important to be sure you are taking the correct deductions and credits, before you file, so it is not a sign of weakness or feeble mindedness if you call the CRA (don’t be proud).
My patient comment comes from the fact that I called 4 times and got a busy signal (which is really bad form in the Help Line business, but we’ll forgive them that), I got through on my 5th call and then only had to wait 8 minutes until I actually spoke to someone (I was expecting a much longer wait).
Have One Question
I have found that if you call the CRA or other help lines, you really should have 1 well thought out question. If you have many questions, maybe you should call a few times? I don’t know, but as soon as I ask more than 1 question I find the system seems to bog down or break, so I keep it to a single carefully worded question.
My question was about the fact that my daughter is attending an out of province University (we are in Ontario she is going to school in Nova Scotia), and the tax form (and the Turbotax help page) says that the tuition may or may not be dealt with in a different way, so you should call the CRA help line, hence why I called.
Out of Province Tuition
My question was not too hard, and because the University she attends is an accredited institution,(but the answer is not written down anywhere, you need to call to make sure the school is OK with the CRA) so she can claim her tuition, and thus transfer a portion of it to me.
The young lady I spoke to was very helpful, and gave me the web page that she looked at and such, and she asked me if I had any more questions, and I answered NO. This does not mean I don’t have other questions, I am only going to ask one question this time, but I may call back.
All in all an OK experience this time, however, I am not sure how my future experiences will go.
Anybody else have any experiences with the CRA helpline?